Complaint management and a review of NCUA’s complaint process

first_img 9SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr Hello, compliance friends! As a millennial, before trying a new restaurant, traveling somewhere new or even a joining a new credit union, I like to at least do some research. Normally, I try to read reviews from various sources to ascertain a broad sense of the market’s feedback. As people continue to grow more reliant on the opinions of others, I want to explore what this may mean for credit union complaints and how credit unions can potentially mitigate this risk.From a reputational risk perspective, a member complaint going viral presents a huge threat to credit unions. To mitigate this risk, a well-designed and properly implemented complaint management program is a tool that can uncover noncompliant business practices. Strong complaint management programs also can improve member service by providing members with an easy-to-use method of resolving issues.Note: as a credit union considers their complaint management system, the credit union may also want to review and define what constitutes a “complaint” so that staff understands when escalation to the complaint resolution process is necessary. The credit union may also want to institute appropriate training on these policies for any staff members that resolve complaints or may have the opportunity to receive a complaint from a member. It is also important for policies and procedures to include how and when responses should be made, including any regulatory time limitation, i.e. Regulation E’s error resolution process. continue reading »last_img read more

Italian sister’s offer penthouse with imported Italian furniture thrown in

first_img118-3554 Spinnaker Main Beach Pde Main BeachIt is home to Italian sisters, Giulia Ponticello and Josephine Rizzo, who inherited the penthouse from their parents. With two kitchens, a wet bar and multiple formal lounge rooms, the penthouse oozes Italian luxury across three levels. The apartment was purchased in 1994 but Mrs Ponticello said the style all started with her parents’ love affair with classic Italian furniture. 118-3554 Spinnaker Main Beach Pde Main Beach“My sister and I only use the penthouse when we visit the Gold Coast on the weekends,” she said.“We have a number of other units on the Coast as well but we have never come across anything quite like the style in this penthouse.“The home is decorated exceptionally from top to bottom and we are selling it that way too.” Other highlights include three lifts, imported lights from Venice, four car spaces and an executive office with ocean views. 118-3554 Spinnaker Main Beach Pde Main BeachIT could have you fooled for a luxury home in Italy with its striking looks and regal trims, but a double-take proves this penthouse is located in the heart of Main Beach and captures panoramic views of the Gold Coast. Step inside to an impressive sight of monochrome and 1960s palace-style furniture — which comes with the deal. 118-3554 Spinnaker Main Beach Pde Main BeachThe penthouse has columns with gold-leaf style finishes and a winding staircase which leads up to three ensuites bedrooms and two living rooms.The rooftop level, which has 360 views features a St. Peter’s Basilica style dome above the dining table which lets in streams of filtered light. Mrs Ponticello said her parents added the dome, described as a piece of heaven, shortly after they bought it. More from news02:37Purchasers snap up every residence in the $40 million Siarn Palm Beach North10 hours ago02:37International architect Desmond Brooks selling luxury beach villa1 day ago118-3554 Spinnaker Main Beach Pde Main Beach“It was just an ordinary unit design when my parents originally bought it,” the property investor said. “It all started with the Silik-style furniture which my parents imported from Italy.“My father is from Sicily and he was fond of the traditional classical style.”The features include black granite kitchen benchtops, Victorian-style tiled floors and glass chandeliers which add a touch of luxury. last_img read more

Athens to get 27km cycle lane by end of 2015

first_imgA bicycle lane spanning 27 kilometres from the northern suburb of Kifissia to Faliro in southern Athens will be ready by the end of 2015, Environment Minister Yiannis Maniatis announced this week.Maniatis said that a contract has already been signed for the construction of an 11-kilometer stretch of the bike lane between Gazi and Faliro. The minister revealed the news during an event hosted by the City of Athens to mark European Mobility Week.Athens Mayor Giorgos Kaminis pledged to make efforts to find space for the creation of bike stands. He said the municipality has already removed 110 defunct kiosks from the city’s sidewalks.Source: Ekathimerini. Facebook Twitter: @NeosKosmos Instagramlast_img read more

Leadership group picks three award winners

first_imgClark County – On Tuesday, Leadership Clark County announced the winners of its 2016 Clark County Leadership Awards. LCC is a nonprofit, nonpartisan civic leadership development program that started in 1993 and has nearly 700 graduates.• Dominique Merriweather, who graduated from the nine-month program in 2008, receives the Outstanding Alumnus Award.• Former Vancouver City Council member Larry Smith receives the Community Leader Award, given to someone who didn’t graduate from the program.• The Business Leadership Award goes to Riverview Community Bank for its community involvement and leadership.The recipients will be honored from 5 to 7 p.m. Oct. 26 at the home of the late Ed and Dollie Lynch, located at 4712 N.W. Franklin St. Tickets for the event can be purchased at read more